All payments should be made in advance before the participants first class/activity. Payment should be made through our online booking system or online invoice send by our admin staff and all participants will receive a confirmation email and/or message once the payment is completed. Only when the participant has received the email is the activity for the participant confirmed.

Schedules and timings for the term classes can be selected when booking online, and after payments are completed, the participant will need to follow the selected schedule as per the booking. Class schedules are able to be changed but only with prior notice from our admin staff that this change has been confirmed. If a participant arrives at a class which is not in their booking confirmation or has been communicated in advance, High Performance Sport Club has a right to refuse the participant from joining that class or activity.

If no payment is made prior to the participant starting their first lesson, High Performance Sport Club has the right to refuse the participant from joining the class/activity.

Term Payments

Payments made for a term are only valid for that specific term course and cannot be transferred to another term. Courses can only be put on hold on a case by case basis and will be decided and confirmed by the Club Manager. Participants who are not utilising their classes/activities in the term time and have not informed the admin staff regarding this will not receive any payment refund or credit note.

The term packages include a registration fee which is non-discountable or refundable.

Make-up classes

If a participant is unable to attend a class, High Performance Sport Club Admin Staff need to be informed in advance of the upcoming class/activity that the participant cannot attend.

If no communication was made at least 12 hours prior to the scheduled class, no refund or credit note will be given.

Make-up classes are offered on the following basis:

100% Make Up Classes will be considered as follows;

• Cancellation of class due to unforeseen circumstances (e.g. weather, unsanitary pool quality, Field/sports hall not available, etc.)
• The child being unable to take part in their booked session due to a medical emergency or due to a medical related issue/injury which lasts two or more consecutive weeks, supported with a valid doctor’s note.

50% Make Up classes will be offered if:

• swimmers are absent due to other reasons, as long as the Club has been informed 12 hours in advance of the lesson which will be missed.

Classes not taken due to swimmers being on holiday outside of term breaks will not be refunded or offered as a Make-Up class.

Attending a Make-up class

If a participant is offered a make-up class, you will be informed in advance with the schedule of this class. Participants cannot show up to any class of their level without prior confirmation of the Admin staff about the scheduled make-up class.

Make-up classes are not offered during term time to avoid overbooking classes. The safety and wellbeing of our participants is our highest priority and having too many children in one class can lead to avoidable incidents.

Make-up lessons will be offered during the Holiday Programs which follow the term. Missed and cancelled classes will NOT be carried over to the new term or deducted from the new term fees if the participant is unable to attend their make-up class.

Cancellation Policy

Customers can cancel their online booking within 24 hours after having placed their booking and before their first lesson has started. Once a participant has attended their first lesson the booking can no longer be cancelled. Cancelled packages can be refunded minus 10% administration fee. Registration fees cannot be refunded for any reason. Please allow up to 45 days for the refund transfer to be completed.

Refund Policy

Refunds will not be given once a participant has started their classes/activities.

In a scenario that a refund is granted to you, you will be offered a partial refund. The refunds are decided on a case by case basis from the Club Manager. Registration fees are non-refundable.

Occasionally, schedules may need to be changed and coaches need to be substituted, this does not give you the right to a refund.

Refunds will be made through the original mode of payment, please allow up to 45 days for the refund to be processed.